This document is designed to give you an overview of some of the resources at your fingertips.

LCSEE Systems is a collection of Full Time, Undergraduate, and Graduate Employees. For a list of employees, please visit http://www.csee.wvu.edu/helpdesk/staffmembers/. Under the direction of the LCSEE Department Computer Operations Committee Chair, the staff is responsible for many tasks which range from Infrastructure and Server Development to Desktop Support.

LCSEE Systems is the primary contact point for most computer, technology, and network support requests. While LCSEE Systems may not maintain a particular service or facilty, it is best to proxy all requests through the department group to allow for efficient communication and tracking when the request is passed to units outside of the department. This includes all requests or problems with GroupWise, college level computer labs, computer network connections, and office telephones.

Our primary goal is to maintain clear lines of communication and we appreciate your cooperation. Often times, requests placed outside of this procedure can become lost or complicated when multiple IT groups are involved. Exceptions to this policy include the CTEC Classrooms available in the College of Engineering and Mineral Resources. All access and support requests for CTEC classrooms should be directed to CTEC. Please visit the following web page for CTEC details, http://ctec.wvu.edu.

LCSEE Systems is available for support in person, by phone, or our recommend method of contact, email to helpdesk.

The LCSEE Computing Account provides login access to various departmental resources including Computer Labs, Shell and Application Servers, and Network Storage.

If a staff member from LCSEE Systems has not already met with you to be suited with an account, feel free to call or email our helpdesk for assistance.

Please be sure to read the Account Policy located at http://www.csee.wvu.edu/helpdesk/policies/.

The department's IT group employs dozens of technologies running on approximately 40 servers to provide a computing infrastructure to our users. While specific details and internal services are beyond the scope of this document, below is a brief list of some technologies and services used here in the department.

The LCSEE Shell and Software Servers provide many applications and development environments. Several courses require the use of the shell and application servers for writing and compiling code. The servers are accessible from outside of the WVU network providing a means for faculty, staff, and students to access applications remotely.

The shell and application servers also provide a means to copy files to your home directory, such as the files that makeup a web page. You can connect to these servers a couple different ways.

Users wishing to create and publish a personal web page are encouraged to use WVU's facility "community.wvu.edu". Please visit http://community.wvu.edu for details.

Users requiring additional resources, such as those for course or research use can request to use LCSEE web server facilities by emailing <helpdesk@csee.wvu.edu>.

Access to your LCSEE account and Administrative storage is available from Microsoft Windows and Apple OS X desktop computers, in addition the Ubuntu Linux desktops and Shell and Application servers. Please follow the instructions in the following sections to connect to the shares of your choice.

To map a network drive (Windows XP) to your LCSEE account storage:

A new drive should now be available under My Computer called "Z:". This is a mapping to your LCSEE account home directory.

To connect to a your department account share using OS X, follow the instructions outlined below:

To map a drive (Windows XP) to administrative storage, follow the steps above and choose the drive letter of your choice. In the Map Network Drive box, replace your username with a share in which you would like to connect. Under OS X, simply replace username with the share name in the Server Address field. For details on available shares and to request access, email <helpdesk@csee.wvu.edu>.

Some department shares are stored on OIT's servers. To access the shares from a Microsoft Windows XP computer, perform the following steps:

To connect to a departmental share on OIT's server using OS X, follow the above steps and replace the server name with smb://wvu-adgp04.wvu-ad.wvu.edu/cseeshare$/sharename. Use your MasterID credentials to connect to the share. Once again, if you do not know your MasterID username and password, contact OIT at 304-293-4444 and have them check the status of your account. More information about MasterID can be found at http://masterid.wvu.edu.

The College of Engineering and Mineral Resouces provides several unique GroupWise Address Books that are available for contacting specific groups of students, faculty members, and staff members. These Address Books include Students by Rank or Major, LCSEE Administrative Staff and LCSEE Faculty.

Messages sent using GroupWise Address Books must be written from within the GroupWise client or web interface. Also, please note that student address books are shared to users on a case by case basis. Contact LCSEE Systems helpdesk to gain access to the CEMR Student GroupWise Address Books. All other address books should be available by default when opening your main GroupWise address book. Faculty and Staff address books are located under "FacStaff (cemr listserv)".

The WVU Office of Information Technology also provides a listserv service. For more information, please visit http://listserv.wvu.edu.

If you are using a computer located in the LCSEE Department (Engineering Sciences Building and Engineering Research Building) you can send print jobs to various departmental printers.

Wireless Internet access is available to LCSEE Faculty and Staff through WVU's campus wide wireless network. Please visit http://wireless.wvu.edu for details.

LCD Projectors are available to signout to use for classes or other events. To signout a projector, contact Laura Ann Lemley (823ESB). Projectors are stored in 948ESB.

To prepare the LCSEE departmental computer labs and server facilities for each semester, Software Request emails are sent several weeks before the start of the Fall and Spring semesters. Please note that requests for new software packages are reviewed on a case by case basis. The software packages will be installed and supported as long as adequate computing and staff resources are available.

LCSEE Systems will work as hard as possible to support all requests. However, requests for software received after the posted deadline are not guaranteed support or installation.

LCSEE Systems provides software and support for many packages. Send requests to helpdesk@csee.wvu.edu and we'll do our best to ensure your request is accommodated. Software packages and operating systems such as Ubuntu Linux, Microsoft Windows XP, and Microsoft Office are available at no charge. Packages, such as Adobe Acrobat, may require a small fee as charged by WVU OIT Software Licensing center. Software can only be installed on WVU-owned computer systems.

Should you need to have Matlab installed on a computer, whether it be a new research computer or a new machine for teaching, please follow the procedure below.

Select Microsoft software packages are available, to department faculty and students, for no-cost download or media purchase from the department's Microsoft Developers Network Academic Alliance subscription. Please visit http://www.csee.wvu.edu/msdnaa for more information. MSDNAA requests must be directed to <msdnaa-request@csee.wvu.edu> and not the LCSEE Systems helpdesk.

The West Virginia University Office of Information Technology Software Licensing Information Center provides software to WVU faculty and staff for use on WVU-owned computer systems. Please visit http://oit.wvu.edu/slic for information about this valuable resource.