Abstract
| Fall 2009 |
| LCSEE Systems |
| 701 Engineering Sciences Building - Evansdale Campus |
| 304-293-3475 |
| Office Hours Posted at http://www.csee.wvu.edu/helpdesk/ |
<helpdesk@csee.wvu.edu> |
The online version of this document is located at http://www.csee.wvu.edu/helpdesk/userdocs/. Be sure to check back each semester for the most recent version.
Table of Contents
Welcome to the Lane Department of Computer Science and Electrical Engineering at West Virginia University! This document is designed to give you an overview of some of the resources at your fingertips.
LCSEE Systems is available for support in person, by phone, or our recommend method of contact, email to helpdesk.
| We're located in room 701 of the Engineering Sciences Building |
| Our Phone Number is 304-293-3475 |
Our email address is <helpdesk@csee.wvu.edu> |
| Our website is located at http://csee.wvu.edu/helpdesk |
<helpdesk@csee.wvu.edu>
When an email is sent to
<helpdesk@csee.wvu.edu>, the message is put
into our issue tracking system. You will receive a
confirmation reply from the Request Tracker system with a
ticket ID. This is the reference number you should use when
referring to your issue. Once the issue is in our tracking
system, we have the ability to correspond and collaborate to
get your issue resolved. If the ticket is sent during
normal business hours, we make every attempt to have a human
response within 5 hours.
Another very important source of information is our web site. http://www.csee.wvu.edu/helpdesk. This site includes a User FAQ (Frequently Asked Questions), important links to pages about the computer labs and systems, as well as our computing policies. Be sure to familiarize yourself with this site and to check back often for updates.
The LCSEE Computing Account provides login access to various departmental resources such as Computer Labs and Shell Servers.
To apply for a departmental computing account, obtain and complete a Computing Account Application Packet. These packets are available from a bin just outside of the LCSEE Systems Administration Office, room 701 ESB. Be sure to have an LCSEE Faculty Member sign your form before returning it to room 701 ESB for processing.
Processing normally takes one business day. Stop back to 701 ESB, with valid photo ID, to pickup your approval form. Be sure to read the Account Policy located at http://www.csee.wvu.edu/helpdesk/policies/.
The official electronic mail system for students at West Virginia University is MIX. However, when your LCSEE Computing account is made, an email account of username@csee.wvu.edu is also created. Email sent to your LCSEE account address will be forwarded to your MIX email account. It is not possible to have this address forwarded other locations.
The LCSEE Shell and Software Servers provide many applications and development environments. Several courses require the use of the shell and application servers for writing and compiling code. The servers are accessible from outside of the WVU network providing a means for faculty, staff, and students to access applications remotely.
The shell and application servers also provide a means to copy files to your home directory, such as the files that makeup a web page. You can connect to these servers a couple different ways.
Visit http://shell.csee.wvu.edu and look for the link that loads a page with a built in SSH Client (Java Enabled Browser Required).
Download an ssh client (such as "Putty" http://www.chiark.greenend.org.uk/~sgtatham/putty/ or "Cygwin" http://www.cygwin.com) to install on your personal computer. Once installed, simply point the client to "shell.csee.wvu.edu"
If you are running GNU/Linux, Mac OS X, or other UNIX-like operating systems with ssh installed on your own system, at a terminal simply run "ssh your_username@csee.wvu.edu" and you will be connected.
The LCSEE Shell and Software Servers can be used to transfer files to and from your home directory. The following methods below will help you accomplish this task.
If you are running a Microsoft Windows based computer, there is an application called WinSCP that can be freely downloaded from http://winscp.sourceforge.net/eng/. Tell the application to connect to shell.csee.wvu.edu as the server and use your LCSEE account information to login.
If you are running an Apple computer with Mac OS X, there is an application called FUGU that can be freely downloaded from http://rsug.itd.umich.edu/software/fugu/. Tell the application to point to shell.csee.wvu.edu as the server and use your LCSEE account information to login.
If you are using a UNIX-like operating system, such as Macintosh OS X, GNU/Linux, BSD, and so on, open a terminal and use the following commands:
scp username@shell.csee.wvu.edu:~/folder/filename .
The above command will transfer the file "filename" stored in the directory called "folder" from your LCSEE account to your local computer. Please note the period symbol at the end of the above example. The . represents the current directory. To send a local file to your LCSEE account, do this:
scp filename username@shell.csee.wvu.edu:~/folder/
Students wishing to create and publish a web page are encouraged to use WVU's facility "community.wvu.edu". Please visit http://community.wvu.edu for details.
Students requiring additional resources for course work related
web hosting can request to use LCSEE web server facilities by
emailing <helpdesk@csee.wvu.edu>. Requests are
reviewed on a case by case basis and may require faculty
sponsorship.
If your are using a computer located in the LCSEE Department (Engineering Sciences Building, Engineering Research Building), you can send print jobs to various departmental printers.
How you access departmental printers from an Ubuntu Linux Desktop Computer in the labs will depend on what application you are printing from. Printing from a console on a local machine should be done just like printing from the Shell Servers (see below "Printing From The Shell Servers.") However, if you are printing from an application such as Mozilla Firefox, a web browser, you should use the standard "File -> Print" menus. You may notice that the print queue 'limbo' is set by default to prevent jobs from being sent to inaccessible printers. Be sure to choose the closest printer from the pull down menu.
For the start of the Fall 2009 semester, printers will already be installed locally as we transition to a new printing infrastructure. Instructions will be posted when changes are put into place that require a user to connect to printers in a different manner.
To print a file to a departmental printer from the shell servers, follow the steps below. Since the shell servers are very flexible, there may be other ways to send these print jobs depending on your preference. The instructions below are simply our recommendation.
Temporarily set your printer environment variable (default LCSEE account 'bash' style):
export PRINTER=print_queue
To set this permanently, please email
<helpdesk@csee.wvu.edu> for instructions.
Execute a print command. Example: a2ps my_document.pdf
Note: To check your default printer, at the prompt: echo $PRINTER
Wireless Internet access is available to LCSEE Students through WVU's campus-wide wireless network. For registration information, please visit wireless.wvu.edu.
WVU's Wireless Network hot spots in the LCSEE Department include the 7th, 8th, and 9th floors of the Engineering Sciences Building.
LCSEE Computer Labs are located in the Engineering Sciences Building. Lab computers run either LOUD (an LCSEE Optimized version of Ubuntu Linux) or Microsoft Windows XP. The follow sections go into greater detail about each lab's uses, hardware, and software.
Users new to the GNU/Linux world should not feel uncomfortable when sitting down for the first time at a computer running GNU/Linux. The GNU/Linux computers in the labs here at LCSEE run a desktop environment called GNOME. This desktop has been chosen for its simple design and its very powerful features. LCSEE is not alone by choose GNOME as its supported desktop. According the GNOME desktop website, http://www.gnome.org, "GNOME is the desktop choice for industry leaders like IBM, HP, and Sun."
If you are familiar with Microsoft Windows or Apple Macintosh desktops, simply apply the same basic computing skills when using GNOME. For example, a pull-down menu in the upper left corner contains sub-menus with icons to start applications, change desktop settings, load recent documents, and search for files. An icon on the desktop called "Home" is where all of your files and folders are stored. With a little practice, you'll do just fine. GNOME is just as easy as using Microsoft Windows and Apple OS X.
The LCSEE Computer Lab located in room 813 ESB is a 24 hour computer lab open to all LCSEE graduate and undergraduate students. This lab provides multiple software packages needed for students to complete class assignments.
813 ESB is a locked computer lab. You will need to use your WVU Mountaineer Card to access the lab. If you have problems getting into the lab, please visit LauraAnn Lemley in 823 ESB or Maggie LeMasters in 711 ESB.
Login to the Ubuntu Linux computers in this lab with your LCSEE Computing Account. Login to the Microsoft Windows computers in this lab with your WVU Master ID. http://masterid.wvu.edu. When logging into a Microsoft Windows computer, be sure to select the WVU-AD domain rather than the local computer.
The 813 ESB computer lab houses 23 computers. Approximately half of these Intel based computers run the Ubuntu Linux operating system. The other half run Microsoft Windows XP. Below is a list of technical specifications for these machines:
| Processor: Intel Core2 Quad |
| Motherboard: Intel DG45ID |
| RAM: Kingston HyperX 4GB DDR2 |
| HDD: 160 GB SATA |
| Monitor: 17" LCD Display |
| Front Port USB 2.0 and Audio |
Below is a list of currently installed software packages in 813 ESB:
Under Ubuntu Linux (LOUD):
| GNOME (Desktop Environment) |
| Mozilla Firefox (Web Browser) |
| Mozilla Thunderbird (Email Client) |
| Novell Evolution (Email Client) |
| OpenOffice.org (Office Suite) |
| Gnome Terminal |
| Gaim (Instant Messenger) |
| EMACS (Editor, Development Environment) |
| XChat (IRC Client) |
| The GIMP (Graphics/Photo Manipulation) |
| Dia (Diagram Software) |
| GDB (GNU Debugger) |
| evince (PDF Reader) |
| File Roller (Zip Utility) |
| gcc/g++ (GNU C/C++ Compilers) |
| cpp |
| GNAT (Ada Compiler) |
| Python (Programming Language) |
| Eclipse (Development Environment) |
| Matlab |
| Magic |
Under Microsoft Windows XP:
| Java2 Runtime Environment |
| Java 2 SDK Enterprise Edition |
| Internet Explorer |
| Matlab |
| Microsoft Office Professional |
| Microsoft Visio Professional |
| Microsoft Visual Studio .NET Professional |
| Symantec Endpoint Protection |
| PSPice Student Edition |
| Putty SSH Client |
| WinSCP |
| Adobe PDF Reader |
| Mozilla Firefox |
| Quick Time |
| Windows Media Player |
| Mozilla Thunderbird |
| Cygwin |
| WinSpice |
The LCSEE Computer Lab located in room 756 ESB is a 24 hour computer lab, with the exception of scheduled class times, that is open to all LCSEE graduate and undergraduate students,
756 ESB is a locked computer lab. You will need to use your WVU Mountaineer Card to access the lab. If you have problems getting into the lab, please visit LauraAnn Lemley in 823 ESB or Maggie LeMasters in 711 ESB.
Login to the Ubuntu Linux computers in this lab using your LCSEE Computing Account.
The 756 ESB computer lab houses 21 computers. These AMD based computers currently run the Ubuntu Linux operating system. Below is a list of technical specifications for these machines:
| Processor: AMD Athlon 6000+ |
| RAM: 2 GB DDR2 |
| HDD: 80 GB SATA |
| Monitor: 17" Monitor |
Peripherals in 756 ESB include a ceiling mounted LCD projector connected to the Instructor's Terminal and a Hewlett Packard LaserJet P2055dtn printer.
Below is a list of currently installed software packages in 756 ESB:
| GNOME (Desktop Environment) |
| Mozilla Firefox (Web Browser) |
| Mozilla Thunderbird (Email Client) |
| Novell Evolution (Email Client) |
| OpenOffice.org (Office Suite) |
| Gnome Terminal |
| Gaim (Instant Messenger) |
| EMACS (Editor, Development Environment) |
| XChat (IRC Client) |
| The GIMP (Graphics/Photo Manipulation) |
| Dia (Diagram Software) |
| GDB (GNU Debugger) |
| evince (PDF Reader) |
| File Roller (Zip Utility) |
| gcc/g++ (GNU C/C++ Compilers) |
| cpp |
| GNAT (Ada Compiler) |
| Python (Programming Language) |
| Eclipse (Development Environment) |
| Matlab |
| Magic |
All students are responsible for staying up to date with all departmental and University policies. Departmental computing policies can be found at http://www.csee.wvu.edu/helpdesk/policies/. University computing policies are located at http://oit.wvu.edu/oit/resources/students/.
Don't forget to read through our Frequently Asked Questions page on the LCSEE Helpdesk Website. Visit http://www.csee.wvu.edu/helpdesk/faq.